SPORTSWORLD TERMS & CONDITIONS – TOURS (WITH TRANSPORT & ACCOMMODATION) AT THE CHAMPIONSHIPS, WIMBLEDON
Please read these booking conditions carefully, they form an important part of the contract for your tour.
All tours advertised in our brochures and on our website are operated by Sportsworld Group Limited trading as Sportsworld, registered number 01663571 (hereinafter called ‘Sportsworld’, ‘we’, ‘us’ or ‘our’), a member of the Travelopia Group of companies, of Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD and are sold subject to the following conditions. For the purposes of these booking conditions, ‘tour’ includes all elements of your booking such as the selected tickets to, and hospitality as applicable, at The Championships at Wimbledon, transport and accommodation:
Please note: Adequate and valid travel insurance is compulsory for all Sportsworld travellers and it is a condition of accepting your booking that you agree you will, and if applicable you will procure that your clients will, have obtained adequate and valid travel insurance for your booking by the date of departure.
1. Your Financial Protection
1.1. The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package booked from us and for your, or your clients, repatriation in the event of our insolvency.
1.2. We will provide you with financial protection for any ATOL protected flight or flight inclusive tour that you buy from us by way of our Air Travel Organiser’s Licence number 2336, administered by the Civil Aviation Authority (‘CAA’). When you buy an ATOL protected flight or flight inclusive tour from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
1.3. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL Scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claim which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
1.4. The price of your tour includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
1.5. When you buy an ATOL protected flight or flight inclusive tour, all money accepted from you by a travel agent acting as our agent is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
1.6. When you buy arrangements other than an ATOL protected flight or flight inclusive tour, all money accepted from you by a travel agent acting as our agent is held by that agent on our behalf at all times.
1.7. We will provide you with financial protection for any package tours you buy from us that do not include travel by air by way of a bond held by ABTA. For further information, visit the ABTA website at www.abta.com.
1.8. If you book arrangements other than an ATOL protected flight or a package, the financial protection referred to above does not apply.
1.9. We are a Member of ABTA, membership number V3648 and F637X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
2. To Make a Booking
2.1. You can contact us in several ways: by telephone, via our website www.purewimbledon.com (‘Website’), through an approved agent or by email. To make a booking you must forward to us a completed and signed copy of our booking form. The person making the booking (the ‘lead name’) must be 18 (eighteen) years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions and the All England Lawn Tennis Club (Championships) Limited’s (“AELTC”) Wimbledon Championships Ticket Terms and Conditions (a copy of which can be found at www.wimbledon.com) on behalf of everyone in their party. We will only deal with the lead name in all subsequent correspondence, including changes, amendments and cancellations. The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons on the booking.
2.2. You will need to pay to us a deposit of at least 50% of the total tour cost (including any extra nights and single person supplements, if applicable) at the time of booking. Additional options such as excursions will require full payment at the time of booking. We will then invoice you for the remainder of the cost due before your tour. You must pay the balance of the booking price not later than 1 April 2017. If you book on or after 1 April 2017, full payment must be made at the time of booking. If you do not pay the deposit/balance by the due date, your booking will be cancelled and we shall have no further liability to you, and cancellation charges will apply. Payments can be made by bank transfer or by credit or debit card. Please note that all payments made on a credit card (whether deposits, part payments or final balances) will be subject to a credit card fee of 2% (inc. VAT). No payments are permitted by AMEX. All payments made to Sportsworld must be made in Great British Pounds Sterling and received by Sportsworld in full. Any currency conversion costs, bank charges or any other charges incurred in you making a payment shall be borne in full by you and shall not be deductible from the amounts due to Sportsworld.
2.3. If we accept your booking, we will issue a Confirmation Email. A contract will exist between us from the date we issue the Confirmation Email or if you book within 7 days of your tour the contract will exist when we accept your payment. When you receive the Confirmation Email please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those in your passports. Unless we are responsible for the mistake, we will not accept liability if an airline or other supplier refuses boarding because the name(s) shown in passports differ from those on tickets. Tour documents will be sent or emailed to you approximately 4 weeks before the departure of your tour, and Sportsworld reserves the right not to issue or release tour documents including without limitation travel documents, passes or event tickets for your tour unless payment of all accounts have been received in full and in cleared funds. Please note that match tickets to The Championships, Wimbledon will be at the Fairway Village at Wimbledon on the date of the hospitality event, for collection by as the case may be, you, your clients and their guests on their arrivalWe cannot accept liability for any travel documents lost in the post. Where we have arranged your flights, if requested in the tour information documents you must reconfirm the reservations, timings and check-in details of your flight with the airline concerned at least 72 hours before departure. This applies to the outward flight and to the return flight. If you, or if applicable your clients, miss a flight or suffer any disruption as a result of not following our instructions as to reconfirmation we will have no liability to you or, if applicable, your clients.
2.4. Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the tour.
2.5. It is a condition of your booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for the purpose of security and counter terrorism. This is known as Advance Passenger Information, sometimes known as APIS. For the United Kingdom, it may be referred to as ‘E-Borders’. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. You and if applicable your clients and/or all members of your or your clients party must provide this information to the airline between 6 months and 24 hours before departure.
2.6. We may transfer your booking to another company within our group but this will have no effect on your arrangements.
3. Prices and Surcharging
3.1. All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a cost for fuel that was estimated at the date of this publication. Prices on our website are updated regularly. Before you make a booking we will give you the up-to-date price of your chosen tour including the costs of any supplements, upgrades or additional facilities which you have requested. Itineraries shown for tours are indicative only and subject to change. Prices quoted on this website are in GBP pounds sterling. All prices include applicable taxes in accordance with the Tour Operators Margin Scheme.
3.2. Changes in transportation costs, including without limitation the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. Any changes in taxes, entry fees and/or charges that we collect at net cost on behalf of local and governmental bodies will be passed on to you in full or refunded to you in full (Net Cost Charges). We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes Net Cost Charges and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agent’s commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may either accept a replacement tour from us of equivalent or similar standard and price (at the date of the change) if we are able to offer you one or you may cancel your booking and receive a full refund, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. If any change in our costs would cause a reduction in your tour price, we will not make refunds of amounts less than 2% of the price of your travel arrangements, which excludes Net Cost Charges and any amendment charges, but we will refund in full amounts exceeding such 2%, after deducting an administration charge of £1.00 per person. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
3.3. If you have booked flights through Sportsworld then Air Passenger Duty (APD), which is payable by all passengers departing from UK airports, is included in the price of the tour. The price of the tour will include APD for an economy seat. If you upgrade to a premium cabin this will be included in the upgrade cost. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of the tour at the time of booking.
4.1. It is your responsibility to ensure that you and if applicable your clients are adequately insured. We strongly recommend that you and if applicable your clients take out insurance, which should include cover against irrecoverable cancellations costs, cancellation or postponement of your tour, the cost of cancellation by you and assistance in the event of accident or illness. You and if applicable your clients must ensure that there are no exclusion clauses which limit cover for the type of activities included, or the altitudes attained, in your tour.
4.2. If you or if applicable your clients are a corporate client, you shall also, at your own expense, and if applicable you shall procure that your clients at their own expense, effect and maintain in force with respect to and for the duration of this contract public liability insurance with a limit of not less than GBP£10 million (ten million).
5. If you Change or Cancel your Booking
5.1. If after our Confirmation Email has been issued, you (i) make a change to your existing booking, we will charge an amendment fee of £50 per booking for each change or (ii) wish to change to another tour or change departure date, we will try to make the changes subject to availability, provided that notification is received in writing at email@example.com from the lead name no later than 1 April 2017 and you pay £50 per person to cover our administration costs.
5.2. In addition to the fee we charge, any alteration, whether a change to an existing booking or a change to another tour or departure date, will also be subject to payment by you of any costs imposed by any of the suppliers providing the component parts of the tour. If the tour to which you transfer is more expensive than the one you originally booked, a further deposit will also be payable. Any alteration by you on or after 1 April 2017 will be treated as a cancellation of the original booking and will be subject to cancellation charges (please see below).
5.3. Subject to section 5.4, where you are unable to travel you can transfer your booking to another person, providing the following conditions are met:
5.3.1. you notify us in writing no later than 1 April 2017 and give us the authority to make the transfer; and
5.3.2. your request is accompanied by all original tour documents which you have received and the full name and address of the person to whom you wish to transfer your booking (“transferee”); and
5.3.3. the transferee accepts the transfer and these booking conditions, and fulfils any conditions that apply to the booking; and
5.3.4. the transferee shows us evidence of their travel insurance; and
5.3.5. payment is made by you of an administrative charge of a minimum of £50 per person plus payment of all costs charged or levied by those supplying your travel arrangements.
Both the transferor and transferee will be jointly and severally liable for payment of the tour price and other associated expenses.
5.4. Some airline carriers and other transport providers treat name and departure detail changes, such as date and time changes, as a cancellation. Accordingly you may have to pay for the cancelled ticket and be required to pay for the full cost of a new ticket.
5.5. You, or any member of your party, or your client if applicable may cancel your booking at any time providing that the cancellation is made by the lead name in writing to firstname.lastname@example.org. Notice of cancellation will be effective upon receipt by us of your written communication. In the event of cancellation by you, you remain liable for the total value of the booking and any additional services, and Sportsworld shall use its reasonable endeavours to re-sell any cancelled booking (including any additional services) to mitigate your liability. Save as otherwise provided in these terms and conditions, in the event of cancelled bookings being re-sold, Sportsworld shall credit you up to 75% of the total original booking value and any additional services booked and subsequently cancelled by you. Sportsworld shall be entitled to retain the remainder of the sum received as a result of the re-sale as a handling fee. The amount of credit due to you will depend on the revenue received by Sportsworld from the re-sale of the cancelled booking (including any additional services) and will only be credited to you after the departure date.
5.6. Please note that for certain travel arrangements e.g. many scheduled transport providers and additional options such as excursions, a 100% cancellation fee may apply as soon as the booking is made. Please ask for full details of cancellation charges at time of booking. Where we have organised your flights, if you are travelling on a scheduled flight, we cannot give you any refund until we have received your old travel documents, including tickets. We strongly recommend you to take out insurance that includes cover against irrevocable cancellation costs.
5.7. All communications relating to this contract (in particular any requests to cancel or amend your booking) must be from the lead name in writing and in English and delivered by email to email@example.com.
6. If Sportsworld Changes or Cancels your Booking
6.1. We reserve the right to cancel your booking or change any of the facilities, services or prices described in our brochures or website. We will endeavour to advise you of any changes known at the time of booking.
6.2. We plan arrangements for your tour many months in advance and may occasionally have to make changes, most of which are minor. Where we have arranged your flights, your Confirmation Email will show the latest planned flight timings and carrier. Actual flight timings will be shown on the flight ticket (including any e-ticket itinerary), which you should check carefully as soon as you receive it. A change of carrier will not be considered a major change. If a major change becomes necessary, we will advise you of the change as soon as possible. Whether a change is ‘major’ depends on the nature of the event and may include: a significant change of destination; a change in accommodation to that of a lower standard; a change in hospitality venue to that of a lower category; a change in time of the scheduled departure or return flight by more than 12 hours (but not a flight delay); or a change of UK departure airport (excluding changes between London airports, London, Ebbsfleet and Ashford stations and between Dover/Folkestone ports). A delay to your flight that we need to make within 24 hours before the scheduled departure will not be considered a major change unless the change is for more than 24 hours. These changes are only examples and there may be other significant changes which constitute major changes. When a major change occurs, you will have the choice of either:
6.2.1. accepting the change; or
6.2.2. accepting a replacement tour from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or
6.2.3. cancelling your booking, in which case you shall receive a full refund of all monies paid.
6.3. We may also have to cancel your booking. Operation of all tours is dependent on a minimum number of persons booking the tour. If that number is not achieved, we reserve the right to cancel the tour. However we will not cancel your booking less than 4 weeks before your scheduled departure date except for reasons of force majeure (as defined below) or failure on your part to pay the deposit and/or final balance, or for any other reason beyond our control. Where Sportsworld cancels your booking where you are not in breach of these booking conditions and other than for reasons of force majeure, Sportsworld shall offer you either a refund of the monies received by it in respect of the booking, or offer you, if available, a replacement tour from Sportsworld of equivalent or similar standard and price (at the date of the change). If we are forced to cancel your tour after departure we will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.
6.4. Where we make a major change to or cancel your tour (where you are not in breach of these booking conditions), except where a major change or cancellation arises from circumstances amounting to force majeure, consolidation due to minimum numbers not being attained, failure on your part to pay the deposit and/or final balance, or for any other reason beyond our control, we will pay you, as a minimum, compensation as detailed below. Any compensation payable will be on these scales, based on how many days before your scheduled departure date we tell you of a major change or cancellation.
Period before scheduled departure date when we notify you of a major change or cancellation: Compensation payable per person
Before balance due date: Nil
Between balance due date and 14 days before departure date (inclusive): £20.00
Between 13 days and the departure date (inclusive): £30.00
This standard compensation payment will not affect your statutory or other legal rights. We will only make one compensation payment for each full-fare-paying adult in the booking. Any children not paying the full adult fare will receive a pro-rata amount of compensation. No compensation payments are payable to those travelling on any applicable ‘free’ places.
6.5. We strongly recommend that you and if applicable your clients make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-chargeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed. If you and if applicable your clients make such arrangements which you and/or if applicable your clients are then unable to use due to a change in your itinerary we shall not be liable to you or if applicable your clients for the cost of those arrangements.
6.6. In the event that Sportsworld is obliged to cancel your booking due to reasons of force majeure, Sportsworld shall offer you a refund of the monies received by it in respect of the booking except where Sportsworld has made irrevocable payments to suppliers in which case such amounts will be deducted from any refund due to you.
6.7. Circumstances amounting to ‘force majeure’ include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, postponement or cancellation of the Wimbledon Championships, and any other similar events.
6.8. Under European law (European Community Regulation (EC) No. 261/2004), you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation of and delays to flights. Full details of these rights are publicised at EU airports and are also available from affected airlines. However, you should note that reimbursement of the cost of a flight that forms part of your tour is the responsibility of your airline and will not automatically entitle you to reimbursement of the cost of your tour from us. Your right to a refund and/or compensation from us is set out in this section 6. If any payments to you are due from us, any payment made to you by the airline will be deducted. If your airline does not comply with these rules you should complain to the Aviation Consumer Advocacy Panel on 020 7453 6888 or at www.caa.co.uk.
7. Sportsworld’s Liability, Conditions of Carriage and Limitations
7.1. Our obligations, and those of our suppliers providing any service or facility included in your booking, are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your tour may involve. Sometimes these standards will be lower than those which would be expected in other countries. The suppliers of the services and facilities included in your tour should comply with local standards where they are provided.
7.2. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your booking. Our liability in all cases will be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract and any relevant international convention as detailed below. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices at Sportsworld, DST House, St Marks Hill, Surbiton, KT6 4BH.
7.3. We shall have no liability where the cause of the failure to provide, or failure in, your tour or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you or a person on the booking, or attributable to someone unconnected with your booking and is unforeseeable or unavoidable, or is attributable to our employees, agents, subcontractors and suppliers and their staff whilst acting outside the scope of their employment, or is due to information, however obtained, from outside sources such as independent third party websites, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled.
7.4. If any international convention applies to, or governs, any of the services or facilities included in your tour arranged or provided by us, or provided any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International conventions which may apply include, without limitation: in respect of international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your tour. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.
7.5. If you purchase optional activities that are not part of your pre-booked itinerary, the contract for the provision of that activity will be between you and the activity provider. The decision to partake in any such activity is entirely at your own discretion and risk. If you do have any complaint about, or problem with, any optional activity purchased locally at your destination your claim should be directed to the activity provider and not to us. However, should you or any member of your party by misadventure suffer illness, injury or death during the period of your tour from any activity which does not form part of the arrangements made by us or an excursion purchased through us, we shall, where appropriate and subject to our absolute discretion, try to help if we can. We may help everyone on your booking up to a total cost to us of £5,000 as long as the following conditions are met:
7.5.1. you must ask us for such assistance within 90 days of the misadventure;
7.5.2. you must make a claim under your insurance policy’s legal expenses or other appropriate section. You must show us proof that your insurance company has received your claim; and
7.5.3. in the event of there being a successful claim for costs against a third party or a suitable insurance policy or policies being in force, you must repay us the costs actually incurred by us in giving this assistance.
7.6. Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or failure of passengers to check in on time.
7.7. Flight Notice, Flight Information and EU Blacklist
This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the European Community Regulation (EC) No. 889/2002 or the Montreal Convention, and it does not form part of the contract between the carrier(s), us and you. No representation is made by the air carrier(s) or us as to the accuracy of the contents of this notice.
Air carrier liability for passengers & their baggage:
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 Special Drawing Rights (“SDRs”) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs.
Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs.
Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs.
Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage: If baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.
Liability of contracting & actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the European Community by European Community Regulation (EC) No. 2027/97 (as amended by European Community Regulation (EC) No. 889/2002) and national legislation of the Member States.
7.8. In accordance with European Community Regulation (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’ which contains details of air carriers that are subject to an operating ban within the European Community. The Community List is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/.
7.9. In accordance with European Community Regulation (EC) No. 2111/2005, we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any flights arranged by us may be operated by UK, European and international airlines. For details of likely carriers for each booking please refer to the individual details as confirmed in the Confirmation Email or provided at the time of booking. The airline may use wide and narrow-body jets. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. Some flights may need to stop en route. If we know about this in advance we will tell you. Flight times shown in any brochure, on the website and on your booking confirmation are not guaranteed. Actual flight times are shown on the tickets. Flight times are local times based on the 24-hr system.
7.10. Please check with the airline regarding luggage allowance limits and the maximum allowable single item baggage weight. If you, or a member of your party, or as applicable your client has a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you/that person must advise us and your airline and you may need to be cleared for travel by the airline which will involve obtaining a Fitness to Fly Certificate from your GP.
8. Visas, Health, Passport, and Travel Documentation
8.1. Whilst we are able to provide basic advice to you, or your clients, regarding passports and visa requirements, you should check with the appropriate embassy, consulate or the British Foreign and Commonwealth Office for the exact requirements for your chosen tour and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in your travel arrangements which you purchase from us. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry if you, or if applicable your clients, have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling. The lead name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries. You or if applicable your clients travelling overland to certain destinations may need to also pass through controls of other countries en-route so this should be allowed for with any passport/visa applications.
8.2. We are able to advise on mandatory health requirements; however we are not medical experts. It is your responsibility to ensure that you or you procure that your clients’ obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. Where you do not do so and either you or if applicable your clients are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you and your clients for any cost, loss or damage which you or they may suffer nor will we refund the cost of any unused proportion of the travel arrangements. If you or anyone in your party has any existing medical problems, is pregnant and or has recently visited other countries you or you shall procure that they check requirements with their general practitioner.
8.3. When assessing whether tours will operate we use information from our local offices in conjunction with advice from the British Foreign and Commonwealth Office and other relevant government bodies. It is your responsibility to acquaint yourself with the travel advice provided by these government bodies and indeed any other relevant government bodies and which may impact upon the operation of any trips,..
INFORMATION ABOUT YOU
9.2 This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preferences, interests and activities and any information about other persons you represent (such as those on your booking). Your information is collected when you request information from us, contact us (and vice versa), make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media and any other engagement we or our business partners have with you. We will update your information whenever we can to keep it current, accurate and complete.
Our Use of Your Information
9.3 For the purpose of providing you with our services, including your flight, holiday, security, incident/accident management or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
9.4 We may collect and process your information for the purposes set out below and in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include administration, service, quality and improvement-related activities, customer care, product innovation and choice, business management, operation and efficiencies, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, advertising and marketing, loyalty programmes, profiling customer purchasing preferences, activities and trends, dispute resolution/litigation, credit checking and debt collection.
9.5 Information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
9.6 If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.
9.7 Using your information, we may from time to time contact you with or make available to you (directly or indirectly) information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. We will tailor the information you receive or see; this will enable us to make available to you more personalised and relevant communications. We may use innovative technologies and work with business partners to achieve this.
9.8 We will assume you agree to email when you make an e-booking or provide us with your email in other situations such as in-store, competitions, promotions, prize draws and social media.
9.9 If you do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.
9.10 On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.
9.11 You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email”, opt-out of personalised emails or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.
9.12 For a list of relevant brands, please send us your request.
9.13 Please write to Sportsworld Group Limited’s, Legal Department, Sportsworld, Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD.
9.14 Outside the European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country.
USE OF TOOLS/"COOKIES" AND LINKS TO OTHER WEBSITES
9.16 Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.
9.17 To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web, social media and app traffic, activities, etc. All recordings and derivative materials are and shall remain our sole property.
9.18 We have taken all reasonable steps and have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY
9.19 Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
9.20. DATA NOTICES
9.20.1. Customer Data: To provide your tour and ensure that it runs smoothly, we (and your travel agent, if you use one) need to use information such as your or your client’s name and address, special needs, dietary requirements, etc. Please be informed that we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies; we may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. When you make this booking, you consent to this information being passed to the relevant people. Information held by your travel agent is subject to that company’s own data protection policy.
9.20.2. Caricom API Data: Please note that some or all of the Caricom states listed below have entered in to an agreement with the USA whereby advance passenger data, required by and provided to Caricom states for border security purposes, will be passed to the USA Department for Homeland Security for processing on behalf of those Caricom states listed as follows: Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Monserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Surinam, Trinidad and Tobago, Turks and Caicos Islands. Collectively members or associate members of ‘Caricom’. The UK Information Commissioner’s Office has accepted that this will not breach the Data Protection Act but that we are required to bring this to your attention.
9.20.3. US Secure Flight Data: The Transportation Security Administration (TSA) requires you to provide your or your client’s full name, date of birth, and gender for the purpose of watch list screening, under authority of 49 U.S.C section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your or your client’s Redress number, if available. Failure to provide your or your client’s full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA website at www.tsa.gov.
9.21. Any likeness or image of you secured or taken at any of our tours may be used by Sportsworld without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet and you shall procure that your clients’ consent to such use.
10. Authority and Behaviour
10.1. Whilst on our tours, it is necessary as the case may be that you, your clients and their guests abide by the authority of the Sportsworld staff and representatives. When you book a tour through us, you accept responsibility for the proper conduct of all members of your party (including without limitation your clients and their guests) during the tour. If you or any of your party members commit any illegal act when at the tour or if in our reasonable opinion or the reasonable opinion of any person in authority your behaviour or the behaviour of any of your party members is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other traveller or our staff or agents in any risk or danger, on the telephone, in writing or in person, we may terminate your/their travel arrangements without any liability on our part.
10.2. If the Captain of your flight or ferry or any of our UK or overseas staff or agents believes that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from the ferry or aircraft, or remove you from your accommodation or hospitality event. If this means you are not allowed to board your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges. If this occurs whilst in your destination then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. In any of these circumstances no refunds or compensation will be paid to you and we will not be liable for any costs or expenses you incur.
10.3. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of refusal of carriage to other airlines for their information. This in turn may make it difficult for you to book other airline tickets. In any of these circumstances, no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour, including but not limited to (i) repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft or ferry to remove you. Criminal proceedings may also be instigated.
10.4. If anyone in your party is affected by any condition, medical or otherwise, that might affect their or other people’s enjoyment of the tour, you must advise us at the time of booking.
10.5. For the purpose of this section, reference to ‘you’ or ‘your’ includes any person in your party.
11. Your Tour
11.1. If applicable for your tour, any event that we may arrange for you and which may form part of your tour must only be used by the number of people stated on your Confirmation Email (or on the latest Amendment Email issued). You are not allowed to, and if applicable you will procure that your clients will not, share the event venue or let anyone else use it. You are responsible for the cost of any damage caused to your event venue or its contents during your event. These charges must be met by you and may have to be paid locally. Sportsworld cannot be held responsible for your acts and omissions or the acts and omissions of your clients and their guests attending the hospitality event. You agree to fully indemnify Sportsworld and bear responsibility for any costs and expenses incurred as a result of your behaviour and the behaviour of your clients and their guests during the event period. You agree to, and if applicable you will procure that your clients and their guests will, comply with any applicable policies of the venue in respect of its use.
12. Your Accommodation
12.1. Any accommodation we arrange for you must only be used by those people named on your Confirmation Email (or on the latest Amendment Email issued). You are not allowed to, and if applicable you will procure that your clients will not, share the accommodation or let anyone else stay there. You are responsible for the costs of any damage caused to your accommodation or its contents during your stay. These changes must be met by you and may have to be paid locally.
13. Tour Notes
13.1. Sportsworld will issue detailed tour documentation for your booking. This tour documentation and all the information contained therein will be deemed to be part of the contract. Tour documentation will be sent approximately 4 weeks prior to your travel date, providing all balances have been settled. Outline tour information is available from our website or by post from Sportsworld, DST House, St Marks Hill, Surbiton, KT6 4BH, the website contains up-to-date information about the itinerary of your tour. Should there be a discrepancy between the information in the brochure and or website and the tour documentation, the information in the tour documentation supersedes that in the brochure or on the website and will be considered the most up-to-date and accurate.
14. Special Requests and Requirements
14.1. We will consider special requests such as vegetarian meals when you book. We will tell you whether there is a charge for the request. We can only guarantee requests for which there is a charge, or those that are confirmed in writing.
14.2. All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure.
14.3. No unaccompanied minors (those under 18 (eighteen) years of age) can be accepted however minors aged between 6 -17 (six – seventeen) years old can be accepted provided they are accompanied by a parent or guardian who accepts full responsibility for them. The minimum age for children on tours is 6 (six) years old. Please note that babes in arms will not be permitted at Wimbledon.
14.4. If you or anyone on the booking is suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition you or they must and you if applicable will procure that they will declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid in respect of such persons will be forfeit.
14.5. If you or anyone on the booking has specific access requirements, for example wheelchair access, please let us know at the time of enquiry and we will endeavour to accommodate your request if possible. Please note that wheelchair seats are very limited at Wimbledon.
14.6. Under European law, if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of their disability, age or a temporary injury. To take full advantage of the service you need to pre-book 48 hours in advance of your flight. You can book assistance and find out more via telephone on [ +44(0)208 971 2966
15.1. Restrictions: The All England Lawn Tennis and Croquet Club have requested that our hospitality events, which may form part of your tour (including without limitation the tickets) are not used in any competition or promotion. As such it is a condition of accepting your booking that you agree you will, and if applicable you will procure that your client will not, not use your tour (including without limitation your hospitality event and tickets) in whole or in part in any competition or promotion.
15.2. Rain Check Refund System: The All England Lawn Tennis and Croquet Club offer a rain check refund system which includes all tickets that are part of Sportsworld's Official Overseas Tours Program. The All England Lawn Tennis and Croquet Club's rain check policy states that if there is less than one hour's play on the court for which tickets have been bought, the maximum refund payable will be the face value of the ticket for the day concerned. If there is more than one hour's play but less than two hours' play on the court for which tickets have been bought, refunds will be limited to half of the face value of the ticket for the day concerned. Full details of how claims should be made can be found in your information booklet, which will be included in your tour documents. The referee’s decision on how much play has taken place will be final. Sportsworld has no liability in relation to The Championships, Wimbledon (including whether any play takes place).
15.3. Guarantee: We are only able to guarantee to provide you with tickets to The Championships at Wimbledon seated in pairs. This means that for groups larger than 2 (two) persons, we cannot guarantee that we will be able to provide you with tickets all seated together, instead at best we can only guarantee tickets seated in pairs.
15.4. Ticket Terms and Conditions: All tickets to The Championships at Wimbledon sold as part of Sportsworld's Hospitality Events Program are sold subject to AELTC’s Wimbledon Championships Ticket Terms and Conditions (a copy of which can be found at www.wimbledon.com) and to these terms and conditions. For the avoidance of doubt, tickets to The Championships at Wimbledon cannot be resold or transferred. As such you agree that you will not, and if applicable you will procure that your clients will not, re-sale or transfer any tickets to The Championships at Wimbledon. Any ticket obtained in breach of AELTC’s Wimbledon Championships Ticket Terms and Conditions shall be void.
16.1. These terms and conditions are drafted in English. If these terms and conditions are translated into another language, the English language text shall prevail.
17.1. If you or if applicable your clients have a complaint about your tour whilst away, you must immediately notify a Sportsworld representative and the relevant supplier of the service in question locally. If they are unable to resolve the problem immediately, or a Sportsworld representative is not available, you should contact Sportsworld straight away by telephone/e-mail and Sportsworld will endeavour to assist. If you are not happy with their action in response please follow this up within 28 (twenty eight) days of your return home by writing to us at Sportsworld, DST House, St Marks Hill, Surbiton, KT6 4BH, giving your booking reference and all relevant information. We will acknowledge your written notification within 7 (seven) days and aim to provide a full response within 28 (twenty eight) days.
17.2. We usually sort out any complaints you may have. But if we cannot agree, you can use the Arbitration Scheme devised for the travel industry by ABTA and administered independently, providing the dispute fits within the rules of the scheme. This is a simple way of sorting out complaints and there are limits on the costs you might have to pay. You do not have to appear in person, but can send documents to explain your complaint. Details and application forms are available from ABTA, 30 Park Street, London, SE1 9EQ. If you prefer, you can take your complaint to the County Court or another suitable court. Information regarding complaints may be shared with other tour operators.
18. Law and Jurisdiction
18.1. If you booked your trip in any jurisdiction other than in Scotland or Northern Ireland (including any booking via the Internet), this contract, and any other claim or dispute arising from or related to this contract, will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it. If you booked your trip in Scotland, this contract, and any claim or dispute arising from or related to this contract, will be governed by Scottish law and the courts of Scotland shall have exclusive jurisdiction over any claim arising out of it. If you booked your trip in Northern Ireland, this contract, and any claim or dispute arising from or related to this contract, will be governed by Northern Irish law and the courts of Northern Ireland shall have exclusive jurisdiction over any claim arising out of it.